1. Introduction

Wellchon Lab Private Limited ("we", "our", "us", or "Wellchon Lab") is a registered pharmaceutical and nutraceutical company. We hold GST Registration Number 06AADCW1667M1ZX and FSSAI License Number 10825999000567, both issued by the Government of India.

Our registered office is located at Main Road, C/o Bindu Lohia, Shop No. 111A, Near Godara Lab, Noharia Bazar, Sirsa, Haryana 125055. Our business operations, including order fulfilment and customer support, are managed from B-702, Navmanglam Complex, City Light Road, Surat, Gujarat 395007.

This Privacy Policy applies to our website ("Website"), and explains in plain language what personal information we collect, why we collect it, how we use and protect it, and the choices you have. We have written this policy to be clear and easy to understand, not filled with confusing legal language. If anything here is unclear, please reach out to us using the contact details at the end of this document.

By visiting our Website, creating an account, placing an order, or otherwise interacting with us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We only collect information that is genuinely needed to serve you well, process your orders, and keep our Website running smoothly. Here is exactly what we collect:

Personal Information

• Full name
• Mobile number and email address
• Delivery address and PIN code
• Doctor's prescription, where required for prescription medicines

Order Information

• Products you have ordered
• Order value, order history, and payment status
• Delivery preferences and special instructions

Technical Information

• IP address and approximate location
• Browser type, version, and device type
• Pages visited and time spent on our Website
• Cookies and similar tracking technologies (explained further in Section 7)

Payment Information

• We never see or store your card number, CVV, or net banking login details
• All payments are processed directly through Razorpay, our payment gateway partner
• We only receive confirmation of whether your payment was successful or not

3. How We Use Your Information

We use the information we collect strictly for the following purposes:

• To process, confirm, and deliver your medicine orders
• To send order confirmations, dispatch updates, and delivery notifications
• To respond to your questions on WhatsApp, phone, or email
• To verify your prescription where a medicine legally requires one
• To improve our Website, product range, and overall customer experience
• To send relevant health or product updates, but only if you have opted in to receive them
• To meet our obligations under Indian law and pharmaceutical regulations
• To detect and prevent fraud, and to keep our Website secure

We do not use your personal information for any purpose beyond what is listed above without first asking for your consent.

4. How We Handle Prescription Information

For medicines that legally require a valid prescription, we ask you to share a photo or scan of your doctor's prescription. We treat this information with particular care:

• It is used solely to verify that your order matches a valid prescription
• It is only viewed by our authorised, licensed pharmacist for verification purposes
• It is never shared with any third party except as required for order verification or by law
• It is stored securely and is not retained for longer than necessary to fulfil your order and meet regulatory record-keeping requirements

5. How We Share Your Information

We want to be completely upfront about this: we do not sell, rent, or trade your personal information to anyone, for any reason. We only share your information in the following limited situations:

• With our delivery and courier partners, solely to deliver your order to you
• With Razorpay, our payment gateway, solely to process your payment securely
• When required by law, a court order, or a request from a government or regulatory authority
• In the event of a business transfer, merger, or acquisition, in which case we will notify you in advance

Every partner we work with is bound by confidentiality obligations and is not permitted to use your information for their own purposes.

6. Payment Security

Keeping your payment information safe is something we take very seriously. Here is how we protect it:

• All transactions are processed through Razorpay, a PCI-DSS Level 1 compliant and RBI-regulated payment gateway used by thousands of Indian businesses
• Our Website uses SSL (Secure Socket Layer) encryption: you will see a padlock icon next to our Website address in your browser
• We do not store your card number, CVV, UPI PIN, or net banking credentials on our servers at any point
• Payments are verified using OTP and other standard banking security checks
• We will never contact you over WhatsApp, phone, or email to ask for your card number, CVV, OTP, or banking password

If you ever receive a message claiming to be from Wellchon Lab that asks for your card or banking details, please do not respond, and report it to us immediately at info@wellchonlab.com.

7. Cookies and Tracking Technologies

Like most websites, we use cookies, which are small text files stored on your device, to make your experience on our Website smoother. We use cookies to:

• Remember items in your cart and your browsing preferences
• Understand, through Google Analytics, how visitors use our Website so that we can improve it
• Help our Website load and perform efficiently

You are free to disable cookies through your browser settings at any time. Please note that some features of our Website, such as your shopping cart, may not work correctly if cookies are disabled.

8. Google Services We Use

Our Website uses a small number of Google services to help us understand and improve our Website, and to run advertising responsibly:

• Google Analytics: helps us understand overall Website traffic and behaviour. This data is aggregated and does not identify you personally.
• Google Ads: we may occasionally run advertising campaigns. Google may use cookies to display relevant ads to you.
• Google Search Console: helps us monitor how our Website performs in Google Search results.

If you would prefer not to be tracked by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

9. Children's Privacy

Our Website and the medicines we offer are intended for use by adults. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete it promptly. If you believe this has happened, please contact us right away.

10. How Long We Keep Your Information

We keep your personal information only for as long as it is genuinely needed, specifically to:

• Fulfil your current and past orders, and provide ongoing customer support
• Meet our legal, tax, and pharmaceutical regulatory obligations
• Resolve any disputes and enforce our agreements where necessary

In line with Indian accounting and pharmaceutical record-keeping regulations, we typically retain order records for 3 years. You may request the deletion of your account information at any time, subject to these legal retention requirements, by contacting us directly.

11. Your Rights

As someone whose information we hold, you have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: ask us to correct any information that is inaccurate or incomplete
• Deletion: request that we delete your personal information, subject to our legal obligations
• Withdraw consent: opt out of marketing messages at any time, with no questions asked
• Raise a concern: contact the relevant data protection authority if you believe your rights have not been respected

To exercise any of these rights, simply write to us at info@wellchonlab.com. We aim to respond to all such requests within a reasonable time frame.

12. Links to Other Websites

Our Website may occasionally contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these external websites. We encourage you to review the privacy policy of any third-party website before sharing your personal information with them.

13. Changes to This Policy

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or in applicable law. Whenever we make a change, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our Website after any changes have been made will be taken to mean that you accept the updated policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal information, we would genuinely like to hear from you. Please reach out using any of the details below: